Fri, 03 Feb 2012 00:00:00 EST

The BlackBerry® smartphone is unable to send a personal identification number (PIN) message. To troubleshoot the problem, complete the following steps: · Check the...

Fri, 03 Feb 2012 00:00:00 EST

Although the BlackBerry® Attachment Service is running and configured correctly, and the ports are bound, the following error appears...

Fri, 03 Feb 2012 00:00:00 EST

When configuring wireless synchronization for contacts, memopad, tasks or calendar on the BlackBerry® smartphone, the...

Fri, 03 Feb 2012 00:00:00 EST

Wireless BlackBerry® Device Software updates allow BlackBerry® smartphone users to update the BlackBerry® Device Software and BlackBerry Device Software applications wirelessly....

Fri, 03 Feb 2012 00:00:00 EST

The following table outlines some of the terminology used in this knowledge base article. Terminology Description Certificate In the context of Secure Multipurpose Internet Mail Extension (S/MIME), a...

Fri, 03 Feb 2012 00:00:00 EST

Warning: The following procedures delete either all data, or all data and applications on the BlackBerry® smartphone. Back up the data prior to...

Fri, 03 Feb 2012 00:00:00 EST

To download and manually update the cdo.dll file, complete the following tasks: Note: Before applying the cdo.dll file, verify that the most recent service pack for the Microsoft®...

Fri, 03 Feb 2012 00:00:00 EST

When a user account is migrated from BlackBerry® Enterprise Server 4.1 SP4 to BlackBerry Enterprise Server 5.0...

Fri, 03 Feb 2012 00:00:00 EST

To turn on email message header logging for the BlackBerry® Mobile Data Service or BlackBerry Mobile Data System (BlackBerry MDS), complete the following steps:...

Fri, 03 Feb 2012 00:00:00 EST

Zimbra™ Mobile has created a connector that allows the BlackBerry® Enterprise Server to connect with the Zimbra email platform. Research In Motion (RIM) supports...

Fri, 03 Feb 2012 00:00:00 EST

The BlackBerry® Administration Service uses a .csv file to add BlackBerry smartphone user account information to the BlackBerry®...

Fri, 03 Feb 2012 00:00:00 EST

In BlackBerry® Enterprise Server 5.0 SP3, using the BlackBerry® Administration Service, when you navigate to...

Fri, 03 Feb 2012 00:00:00 EST

An administrator password is required to add a new administrator account in the BlackBerry® Administration Service. When a password is typed...

Fri, 03 Feb 2012 00:00:00 EST

To turn off browsing of internal (Intranet) websites while allowing browsing of external (Internet) websites, configure the...

Fri, 03 Feb 2012 00:00:00 EST

While managing a BlackBerry® smartphone user account to allow certain public contact folders, some or all public folders...

Fri, 03 Feb 2012 00:00:00 EST

When a Global Address List (GAL) lookup is performed from a BlackBerry® smartphone, the BlackBerry® Enterprise Server queries the following fields within the Microsoft® Active Directory® schema:   Field Value...

Fri, 03 Feb 2012 00:00:00 EST

When you try to start the BlackBerry® Administration Service in Windows® Services, the...

Fri, 03 Feb 2012 00:00:00 EST

The following message appears in the BlackBerry® Enterprise Server Mail Agent (MAGT) log: Returned FAILED · BlackBerry® Enterprise Server for...

Fri, 03 Feb 2012 00:00:00 EST

The BlackBerry® smartphone user is unable to send Multimedia Message Service (MMS) messages. · BlackBerry® Enterprise Server 4.1 to 5.0 · BlackBerry® Device Software 4.1 to 7.0 ·...

Fri, 03 Feb 2012 00:00:00 EST

The following error appears when opening the Email Settings application, or attempting to access Personal...

Fri, 03 Feb 2012 00:00:00 EST

When multiple versions of the same application are added to a software configuration on the...

Fri, 03 Feb 2012 00:00:00 EST

Facebook® for BlackBerry® smartphones allows BlackBerry® smartphone users to connect their friends' profile pictures, Facebook names, and company names to existing...

Fri, 03 Feb 2012 00:00:00 EST

With the introduction of the BlackBerry® Administration Service in BlackBerry® Enterprise Server 5.0, the BlackBerry Administration Service is...

Fri, 03 Feb 2012 00:00:00 EST

The cacerts file is a keystore with certificate authority (CA) certificates, and it includes multiple trusted root CA certificates, such...

Fri, 03 Feb 2012 00:00:00 EST

To create a BlackBerry® Administration Service account, perform the following steps: 1) In the BlackBerry® Administration Service, on the BlackBerry solution...

Fri, 03 Feb 2012 00:00:00 EST

In BlackBerry® Enterprise Server 4.1 and below, the BlackBerry Mobile Data System Connection Service is limited to being able to configure single LDAP,...

Thu, 02 Feb 2012 00:00:00 EST

On the computer that hosts the BlackBerry® Enterprise Server, if you configure SNMP...

Thu, 02 Feb 2012 00:00:00 EST

Download the BlackBerry Instant Messaging for IBM Lotus Sametime The following table lists IBM® Lotus® Sametime® software and BlackBerry® Device Software...

Thu, 02 Feb 2012 00:00:00 EST

To reset a BlackBerry® smartphone to factory defaults, complete the following steps: If using BlackBerry Desktop Software v6.1 and newer, please review KB27739...

Thu, 02 Feb 2012 00:00:00 EST

In order to obtain Last Contact Time for BlackBerry® smartphone users using the BlackBerry® User Administration Tool, Download and...

Thu, 02 Feb 2012 00:00:00 EST

After editing the Lightweight Directory Access Protocol (LDAP) password field on the Administration Service - LDAP tab in the...

Thu, 02 Feb 2012 00:00:00 EST

BlackBerry® Messaging Agents may not start correctly and fail with error code 5305 when the Microsoft Exchange 2010 CAS servers are behind a Windows Network Load...

Thu, 02 Feb 2012 00:00:00 EST

When restarting certain BlackBerry® Enterprise Server services, BlackBerry smartphone users might experience a delay in email message delivery to...

Thu, 02 Feb 2012 00:00:00 EST

This article is an overview of the BlackBerry® Instant Messaging for IBM® Lotus® Sametime® Client versions for BlackBerry® Device Software. For up to date...

Thu, 02 Feb 2012 00:00:00 EST

The BlackBerry® Enterprise Server 4.1 to 5.0 SP3 utilizes the device and vendor XML files to keep track of the of the handheld version and a list of...

Thu, 02 Feb 2012 00:00:00 EST

BlackBerry® smartphone users activated on a BlackBerry® Enterprise Server in an IBM® Lotus® Domino® environment are unable to...

Thu, 02 Feb 2012 00:00:00 EST

BlackBerry® smartphone users are being prompted for credentials when browsing to an internal website that has been configured for Integrated...

Wed, 01 Feb 2012 00:00:00 EST

Turning on the content protection feature allows the BlackBerry® smartphone to be configured to encrypt stored user data and data that it receives while...

Wed, 01 Feb 2012 00:00:00 EST

A BlackBerry® smartphone user is unsuccessful at unlocking the BlackBerry smartphone using the password. · BlackBerry® smartphones · BlackBerry® Enterprise Server · BlackBerry® Desktop Software The...

Wed, 01 Feb 2012 00:00:00 EST

The following log lines may be printed within the CALH logs for CALHelperWS (Microsoft® Exchange Web Services solution for CALHelper) after it is enabled via the trait tool:...

Wed, 01 Feb 2012 00:00:00 EST

The BlackBerry® Administration Service - Application Server BAS-AS.exe process crashes at around...

Wed, 01 Feb 2012 00:00:00 EST

While the BlackBerry® Enterprise Server services are started, the BlackBerry® Messaging...

Wed, 01 Feb 2012 00:00:00 EST

BlackBerry® smartphone user receive a red X when sending new email or replying to emails...

Wed, 01 Feb 2012 00:00:00 EST

By default the maximum number of open folder object for any client on Microsoft® Exchange...

Wed, 01 Feb 2012 00:00:00 EST

"Page Cannot Be Displayed" after previously being able to login to the BlackBerry Administration Service. When logging into the The BlackBerry Administration Service console web page, the following error message is displayed: Page Cannot Be...

Wed, 01 Feb 2012 00:00:00 EST

How to send or re-send service books to multiple BlackBerry® smartphones in a BlackBerry® Enterprise Server 5.0 environment: 1) Open the BlackBerry Administration Service. 2)...

Wed, 01 Feb 2012 00:00:00 EST

When deleting multiple users in BlackBerry® Enterprise Server 5.0 and higher, the prompt to delete BlackBerry information from the user's...

Tue, 31 Jan 2012 00:00:00 EST

Today, virtualization is a proven and stable technology designed to accurately emulate computer hardware. Currently, BlackBerry® Enterprise Server is not tested...

Mon, 30 Jan 2012 00:00:00 EST

After moving a BlackBerry user to a new BlackBerry® Enterprise Server, the BlackBerry smartphone freezes. · BlackBerry Enterprise Server In...

Mon, 30 Jan 2012 00:00:00 EST

Important: Restarting the BlackBerry® Controller or BlackBerry Dispatcher delays email message delivery to BlackBerry® smartphones. For information on delays in email...

Mon, 30 Jan 2012 00:00:00 EST

Complete the following tasks for the appropriate version of BlackBerry® Enterprise Server to deploy and install third-party...

Mon, 30 Jan 2012 00:00:00 EST

When the BBSRPTest.exe is run from a command prompt, one of the following errors is received: gethostbyname failed for name error code = 10060...

Mon, 30 Jan 2012 00:00:00 EST

The BlackBerry® Enterprise Server does not require updates to support new IT policy rule definitions. The IT policy rule definitions for BlackBerry® 7 contains the following IT...

Fri, 27 Jan 2012 00:00:00 EST

When a BlackBerry® Enterprise Server is configured for automatic over the air certificate enrollment the BlackBerry smartphone prompts...

Fri, 27 Jan 2012 00:00:00 EST

To establish a connection when the BlackBerry® Enterprise Server is behind a firewall, verify the following information: On the firewall, verify that port 3101 is...

Fri, 27 Jan 2012 00:00:00 EST

A Feature Enhancement Request has been logged for the ability to disable the option of downloading attachments on the BlackBerry® smartphone Media card....

Fri, 27 Jan 2012 00:00:00 EST

This article describes how to remove a decommissioned remote component using the BlackBerry® Administration console. To remove a decommissioned...

Fri, 27 Jan 2012 00:00:00 EST

BlackBerry® smartphones may experience high CPU usage or battery drain when the following NFC related IT Policies are applied: NFC Features is set...

Thu, 26 Jan 2012 00:00:00 EST

When the BlackBerry® Enterprise Server is installed on a server with Microsoft® Forefront Endpoint Protection 2010, the...

Wed, 25 Jan 2012 00:00:00 EST

In a Microsoft® Office Communications Server 2007 R2 or Microsoft® Lync™ Server 2010 environment, with BlackBerry® Enterprise...

Wed, 25 Jan 2012 00:00:00 EST

At ten minutes past the hour, the BAS-NCC service fails, starts back up and fails again, and then starts up successfully.  This occurs every hour. · BlackBerry® Enterprise Server 5.0...

Wed, 25 Jan 2012 00:00:00 EST

The public contacts synchronize to the BlackBerry® smartphone correctly, however the BlackBerry Mailbox Agent (MAGT) log shows several SQL® warning messages....

Wed, 25 Jan 2012 00:00:00 EST

The BlackBerry® Administration Service may show some tasks in a Pending Result state for an IT Policy push to BlackBerry smartphones...

Wed, 25 Jan 2012 00:00:00 EST

When a BlackBerry® smartphone user attempts to reply or forward an email containing...

Wed, 25 Jan 2012 00:00:00 EST

The following can be performed in the BlackBerry® Administration Service console to force sending of an application...

Wed, 25 Jan 2012 00:00:00 EST

A wireless local area network (WLAN) profile defines the parameters for the connection between BlackBerry® smartphones and enterprise Wi-Fi® networks. To...

Wed, 25 Jan 2012 00:00:00 EST

When attempting to browse to a web page using the BlackBerry® Browser, the BlackBerry smartphone user receives the following error...

Tue, 24 Jan 2012 00:00:00 EST

The IT policy rule definitions for BlackBerry® Device Software 7.1.0 contains the following IT Policies: · Disable FM Radio · Application Installation Methods ·...

Tue, 24 Jan 2012 00:00:00 EST

The BlackBerry® smartphone user receives an Authentication failed error when attempting to access remote file share. The following error...

Mon, 23 Jan 2012 00:00:00 EST

As of BlackBerry® Device Software 4.3, the BlackBerry® smartphone supports maintaining multiple calendars. This accommodates having a wirelessly synchronized...

Mon, 23 Jan 2012 00:00:00 EST

When migrating Microsoft® Exchange 2003 or 2007 to Microsoft® Exchange 2010 in a BlackBerry®...

Mon, 23 Jan 2012 00:00:00 EST

The application has encountered a system error is displayed on screen when trying to log in to the BlackBerry® Monitoring Console....

Mon, 23 Jan 2012 00:00:00 EST

Microsoft® SQL Server® 2005 or 2008 Standard or Enterprise, database mirroring can be used to configure the BlackBerry® Configuration Database high availability. Database...

Fri, 20 Jan 2012 00:00:00 EST

BlackBerry® Enterprise Server information cannot be maintained when migrating Microsoft® Exchange mailboxes from a Microsoft Exchange 5.5, 2000, or 2003...

Thu, 19 Jan 2012 00:00:00 EST

Applications are repeatedly deployed to a BlackBerry® smartphone running BlackBerry® 7 even if the...

Thu, 19 Jan 2012 00:00:00 EST

On the menu of the BlackBerry smartphone messages application, the Reconcile Now option is unavailable. · BlackBerry® Enterprise Server 4.0 to 4.1 · BlackBerry smartphones...

Thu, 19 Jan 2012 00:00:00 EST

The SetSendAsPermission tool allows you to automatically assign the required Send As permission for previously existing Microsoft Windows® Active Directory® user objects. To assign the Send As permission...

Wed, 18 Jan 2012 00:00:00 EST

As of BlackBerry® Enterprise Server 5.0 SP2, the BlackBerry® Administration Service, if enabled, will merge multiple IT policies assigned to Groups when reconciling an IT...

Wed, 18 Jan 2012 00:00:00 EST

When the BlackBerry® Enterprise Server is installed and Microsoft® Active Directory® authentication is...

Wed, 18 Jan 2012 00:00:00 EST

The Debug Diagnostic Tool (DebugDiag) is designed to assist in troubleshooting issues such as hangs, slow performance, memory leaks or...

Wed, 18 Jan 2012 00:00:00 EST

To wirelessly deploy the S/MIME Support Package for BlackBerry smartphones from the BlackBerry Enterprise Server: Method 1:...

Tue, 17 Jan 2012 00:00:00 EST

If a BlackBerry® smartphone user with the PGP Support package attempts to send an email with the encoding set to plain...

Tue, 17 Jan 2012 00:00:00 EST

The BlackBerry® Administration Service uses JBoss® and security patch 4.3.0.GA_CP08 has been released to correct vulnerabilities. Any patches...

Mon, 16 Jan 2012 00:00:00 EST

When performing an enterprise activation using BlackBerry® Enterprise Server software version 4.0 and later for IBM® Lotus® Domino® or BlackBerry® Enterprise Server software version 4.0 and...

Mon, 16 Jan 2012 00:00:00 EST

  A BlackBerry® smartphone user's status was previously ()Running and is now (**< BlackBerry Enterprise Server name >)Initializing.   The Blackberry Enterprise Server...

Mon, 16 Jan 2012 00:00:00 EST

When BlackBerry® Manager is started, an error message is received indicating that the default message store cannot be opened. · BlackBerry® Enterprise Server...

Mon, 16 Jan 2012 00:00:00 EST

The Global Address List (GAL) is blank when attempting to add BlackBerry® smartphone users to the BlackBerry® Enterprise Server. · BlackBerry® Enterprise...

Mon, 16 Jan 2012 00:00:00 EST

After a BlackBerry® device user account is added to Microsoft® Active Directory®, it does not appear when added to the BlackBerry® Enterprise Server Global Address...

Mon, 16 Jan 2012 00:00:00 EST

A Microsoft® Structured Query Language (SQL®) collation defines the code page used to store non-Unicode data in Microsoft® SQL...

Mon, 16 Jan 2012 00:00:00 EST

Two BlackBerry® Enterprise Servers are sharing the same BlackBerry Enterprise Server Configuration Database. The first BlackBerry...

Mon, 16 Jan 2012 00:00:00 EST

The BlackBerry® Controller Service uses the Microsoft® Utility Userdump in order to automate the gathering of Memory Dumps from the BlackBerry...

Mon, 16 Jan 2012 00:00:00 EST

An MMS message is sent to the BlackBerry® smartphone but is not received. · BlackBerry® Enterprise Server · BlackBerry® smartphones · Multimedia Messaging Service (MMS) with...

Mon, 16 Jan 2012 00:00:00 EST

An administrator is unable to perform the tasks associated with an assigned role in BlackBerry® Manager. · BlackBerry®...

Mon, 16 Jan 2012 00:00:00 EST

If Calendar meeting gets updated while the device is out of coverage, the status of the Calendar meeting changes into Tentative until the user accepts the updates; this is an expected...

Mon, 16 Jan 2012 00:00:00 EST

When a BlackBerry® Enterprise Server or BlackBerry® Desktop Software is installed in a VMware ESX environment, BlackBerry smartphones connected to the computer hosting the...

Fri, 13 Jan 2012 00:00:00 EST

When Cached Exchange Mode is enabled in Microsoft® Outlook®, BlackBerry® smartphone...

Fri, 13 Jan 2012 00:00:00 EST

If database mirroring...

Fri, 13 Jan 2012 00:00:00 EST

To use Secure Multipurpose Internet Mail Extensions (S/MIME) on a BlackBerry® smartphone activated on a BlackBerry® Enterprise Server, the...

Fri, 13 Jan 2012 00:00:00 EST

The BlackBerry® Monitoring Service stores statistical information into its database via the Data Collection Subsystem. By default it will limit it's database size to 4GB for...

Fri, 13 Jan 2012 00:00:00 EST

Failover between the primary and standby BlackBerry® Enterprise Server instances occurs when the standby BlackBerry Enterprise Server determines that its health score is...